Managed IT Services

Proactive monitoring, expert support, and infrastructure you can rely on — all delivered with predictable costs and SLA-backed care.

Why Managed IT Matters

Managing IT in-house is often time-consuming, reactive, and expensive. Without a dedicated team or modern tools, small issues quickly grow into major disruptions.

Zefsina provides full-scale managed IT services - whether you have no internal team at all or just need to complement the one you have. We handle infrastructure, support, security, updates, and backups — so you can focus on running your business, not fighting IT fires. With us, you get proactive support, expert-level strategy, and predictable monthly pricing.

Who Should Use Managed IT Services

Managed IT is ideal for businesses that:

• Experience frequent outages or slow IT response

• Don’t have in-house expertise or up-to-date systems

• Need predictable, fixed monthly costs

• Can’t afford downtime or security breaches

• Want to stay compliant without hiring a full IT team

• Operate across multiple locations or manage remote team

If your team is spread across countries, working from home, or split between branches — we ensure unified IT infrastructure, security policies, and consistent support no matter where your staff is.

Remote & Distributed Teams? No Problem.

Zefsina provides scalable, cloud-connected IT environments that work just as smoothly across borders as they do in one office. We help you:

• Centralize IT control across countries or cities

• Provide secure remote access and VPN connectivity

• Standardize tools, updates, and permissions across teams

• Monitor performance and maintain compliance from anywhere

Whether you’re onboarding a remote employee in Athens or supporting a branch in Berlin, we make sure your systems are synchronized, secure, and easy to manage.

What’s Included

Our managed IT service covers everything essential to keep your business running securely and efficiently:

• 24/7 Monitoring & Alerts
  Real-time system visibility and automated problem detection

• Helpdesk & Remote Support
  Fast assistance by email, phone, or remote session

• System Maintenance & Updates
  Regular patching, OS updates, and performance tuning

• Security & Endpoint Protection
  Firewalls, antivirus, and threat detection are built in

• Data Backup & Recovery
  Encrypted, automated backups with disaster recovery options

• Asset & License Management
  Full tracking of devices, software, and expiration cycles

Support That Fits Your Business

Every company has different needs — and our support models reflect that:

• Fully Managed IT
  We handle your entire infrastructure from top to bottom — ideal if you have no in-house IT.

• Co-Managed IT
  We work alongside your internal team, providing extra hands, tools, and knowledge.

• Custom Scope
  Need something specific? We build plans around your business, your tools, and your risks.

All plans include SLA-backed support, proactive monitoring, and regular reporting.